Window Cleaning Questions, Answered
Straightforward answers to the questions Maidstone customers commonly ask about our window cleaning, access, pure-water system, service area and quoting process.
Do you offer a referral reward?
Yes. Eligible referrers receive a £15 Amazon voucher, and their friend gets £5 off their first regular 4- or 8-weekly window clean. The voucher is sent promptly after the first clean is completed and paid for; no second clean is required. Qualifying referrals are unlimited. Referrals already made keep the offer in place at the time. See our referral offer and eligibility rules.
Can you visit my property to give a quote?
Yes. Call 07858 889949 or WhatsApp us to arrange a free, no-obligation quote visit. You do not need to fill in a form or send photos first.
What is pure water window cleaning?
It uses water that has been filtered and deionised to remove dissolved solids. The water-fed brush loosens dirt from the glass, frames and accessible sills, then the area is rinsed with purified water and left to dry naturally.
Do you need my outside tap or electricity?
Normally no. We carry purified water for the window-cleaning system. We do need suitable physical access to the windows that are being cleaned.
Do I have to be at home?
Usually not. If gates are unlocked and we can safely access the required sides of the property, the exterior work can normally be completed while you are out.
Why are the windows wet when you leave?
That is normal with pure-water cleaning. The final purified-water rinse is left to dry naturally rather than being removed with a squeegee.
Can I book your additional cleaning services?
Gutter, uPVC and conservatory roof cleaning are available exclusively to our regular 4- or 8-weekly window-cleaning customers. They are convenient extras from a cleaner you already know, assessed and quoted separately. If you are new to us, start by requesting a regular window-cleaning quote.
How often should windows be cleaned?
We offer regular window cleaning every 4 or 8 weeks. The right interval depends on your property, exposure and nearby trees. We can help you choose when we quote.
Can you clean high windows without ladders?
Our water-fed pole system can reach up to 45 feet from the ground where conditions allow. The actual safe working reach still depends on the building, working position and obstacles around the property.
Which areas do you cover?
We cover Maidstone and nearby areas on our regular rounds. Our current service-area list includes Maidstone, Bearsted, Allington, Barming, Boxley, Coxheath, Detling, Harrietsham, Headcorn, Hollingbourne, Larkfield, Aylesford, Leeds, Loose, Marden, West Malling, Penenden Heath, Sutton Valence, Staplehurst, Weavering and Yalding.
Are photos required for a quote?
No. Photos are optional and can help us assess the property online. We’re also happy to visit for a free, no-obligation quote — simply call or WhatsApp to arrange a convenient time, without completing the form.
What happens to the photos I upload?
They are used to deal with your quote or service request. We do not publish customer property photos on the website or in marketing without separate permission.
Do you clean frames and sills?
On a standard exterior window clean, the frames and accessible exterior sills are cleaned along with the glass. More intensive uPVC cleaning is quoted separately and is available only to our regular window-cleaning customers.
Can you remove paint, cement or hard-water marks?
Those are specialist contaminants rather than normal maintenance dirt. Some may require separate treatment and some damage or staining may not be safely removable. Send optional photos or arrange a visit so we can assess it.
How do we pay you?
We accept payment by bank transfer (Bacs), Direct Debit or cash. After each clean, we’ll send your invoice and payment details by text or email.
Are you insured?
Yes. WindowsCleaned4U is fully covered by public liability insurance and can provide evidence on request.
Looking for a regular window cleaner?
Call, text or WhatsApp us to arrange a free, no-obligation quote, or use our online quote form. Photos are optional.